An insurance policy is a “promise to pay” and a quick and equitable claims payment is what we strive to achieve for our clients. Our key differentiator is the level of maritime experience that we are able to offer with a Claims Manager who spent ten years at sea and seven years as a marine surveyor plus the input that is available from the two Master Mariners who run Lighthouse, the Loss Prevention division of SeaQuest.
In our network we have relationships with average adjusters and surveyors that go back many years, enabling the best advice to be given in what are often very difficult circumstances.
At SeaQuest we appreciate the importance of claims; the key being the management of all claims right from day one, as decisions made shortly after the incident will often determine the outcome. Our internal systems prompt regular follow-up on claims and our expertise and technical knowledge enable claims to be settled both equitably and quickly.
The very best advice is available when it comes to dealing with serious casualties and vessels in distress thereby ensuring that all the parties to a claim – owners, managers, surveyors, adjusters, independent experts and repair yards are playing their part in getting the claim settled.